CEF.UP – MaR Seminar/Webinar

Monday – July 8^th , 2024 6:30 p.m. – 7:30 p.m. | Room 631 | Online

“Fifteen years of customer engagement research: a bibliometric and network analysis“

Linda D. Hollebeek – Sunway University (Malaysia)

Abstract:

“Purpose – In recent years, customer engagement (CE) with brands, which has been shown to yield enhanced firm sales, competitive advantage and stock returns, has risen to occupy a prominent position in brand management research and practice. Correspondingly, scholars have explored CE’s conceptualization, operationalization and its nomological networks as informed by different theoretical perspectives. However, in spite of important advances, the knowledge structure of the overall corpus of CE research remains tenuous. Therefore, the purpose of this paper is to explore the intellectual structure of CE research.

CEF.UP – MaR Seminar/Webinar

Monday – June 17^th , 2024 6:30 p.m. – 7:30 p.m. | Room 631 | Online

“Developing and Publishing Systematic Literature Reviews in Premier Business Outlets”

Michael Christofi – School of Economics and Management – Cyprus University of Technology (Cyprus)

The seminar will briefly explain what a systematic literature review is, as well as the various categories of systematic review articles. Continuing, it will mainly focus on the basics steps for developing such type of articles, with practical examples of systematic review papers published in premier business outlets. Finally, the seminar will provide tips and recommendations when it comes to submit such manuscripts for publication in premier business journals, by analysing what editors and reviewers see when it comes to review such papers.

CEF.UP – MaR Seminar/Webinar

Tuesday – June 4^th , 2024 6:30 p.m. – 7:30 p.m. | Room 631 | Online

“Peer pressure and manager pressure in organisations”

Tom Kirchmaier – LSE – London School of Economics and Political Science (England, United Kingdom)

Abstract:

“We study the interaction between horizontal (peer) and vertical (manager) social factors in workers’ motivation. In our setting, individuals work using open-plan desks. Using a natural experiment, we identify a sharp increase in workers’ productivity following the occupation of adjacent desks. We link this peer pressure effect to two key aspects of the worker-manager relation. First, we find stronger peer pressure when managers monitor workers less. Second, we find stronger peer pressure among workers performance-evaluated by the same manager. In a set of counterfactual exercises, we illustrate how organisations could take advantage of these interdependencies to increase worker productivity. ”

CEF.UP – MaR Seminar

Tuesday – May 28^th , 2024 6:30 p.m. – 7:30 p.m. | Room 631

MEET THE EDITORS

This seminar is an opportunity to meet and talk with the editors of selected journals, all of them affiliated with FEP – School of Economics and Management of the University of Porto.

Editors will answer questions about the journals, discuss the submission and review processes, and provide attendees with advice on how to increase the likelihood of publication.

• João Oliveira (Qualitative Research in Accounting & Management)
• Luísa Pinto (Journal of Global Mobility)
• Amélia Brandão (International Journal of Consumer Studies)
• Dalila Fontes (Journal of Combinatorial Optimization)

Moderator: Teresa Fernandes (Services Marketing Quarterly)

CEF.UP – MaR Seminar/Webinar

Tuesday – May 21^th , 2024 6:30 p.m. – 7:30 p.m. | Room 631 | Online

” Understanding the complexity of ethics, moral blindness and designing an ethics experience that inspires ethical behaviour“

Ana Roque – FEP – School of Economics and Management, University of Porto

Abstract:

“Organisations positioning regarding ethics is still, in general terms, reactive and compliance oriented. When we look at companies reports, we see that very few include people from the ethics office in core management committees, such as marketing, product development, or innovation. However, ethics is nowadays fundamental from the perspective of internal culture and climate, organizational development, reputation, and is a necessary condition for a true and consistent path towards sustainable development.There are many obstacles preventing ethics from being present in the daily lives of organizations, which would be important. The name itself can be intimidating; some people might think we’re talking about morality, but ethics and morality are not the same thing. There are many myths, starting with the idea that being ethical is easy, that bad practices are essentially a matter of a few bad apples, and that an ethics program can be unilaterally created, almost just a code (as we see in many organizations), and that this has power over culture.”

CEF.UP – MaR Seminar/Webinar

Tuesday – April 23^rd , 2024 6:30 p.m. – 7:30 p.m. | Room 631 | Online

“Driving Supply Chain Sustainability: The Crucial Role of Optimization in Achieving Sustainable Practices”

Ana Paula Póvoa – Instituto Superior Técnico, Universidade de Lisboa

Abstract:

“In today’s rapidly evolving scenery, the significance of sustainability has gained immense recognition, urging supply chains to embark on the journey towards building sustainable practices. Sustainable supply chains can be best described as complex networks of entities that oversee the management of products, encompassing suppliers, customers, and returns, while considering social, environmental, and economic objectives concurrently. However, the complexity of these systems poses a challenge in simultaneously addressing environmental and social goals alongside the traditional objective of profitability. To deal with these challenges, the development of decision-supporting tools for supply chain decision-makers is crucial. This talk focuses on the components of such tools, employing a systemic approach. Highlights the utilization of optimization-based models that effectively capture sustainability goals, considering the unique characteristics of supply chains. These tools enable the design and planning of sustainable supply chains, providing a solution that strikes a balance among economic, environmental, and social objectives. Furthermore, this talk identifies and discusses key perspectives and challenges associated with sustainable supply chains, which serve as catalysts for further research in the field. By delving into these aspects, we can foster a deeper understanding of the subject and inspire innovative approaches towards achieving sustainability within supply chains.”

CEF.UP – MaR Seminar/Webinar

Tuesday – April 9^th , 2024 6:30 p.m. – 7:30 p.m. | Room 631 | Online

“Influence of governance instruments on supply chain quality: a qualitative investigation in the dairy industry”

Márcio Cardoso Machado – Universidade Paulista (Brazil)

Abstract:

“Purpose– This paper aims to explore the formal (i.e. contracts, standards, processes, and structure) and informal (i.e. social structure, norms, information sharing, andvalue systemand culture) governance instruments used in supply networks and their influence on quality. Design/methodology/approach – This research is qualitative-exploratory in nature, involving semi structured interviews with 20 managers from three essential layers in the dairy industry’s supply chain: companies that supply essential inputs to milk producers; milk producers; and milk cooperatives. Findings – Analysis of the generated data show that formal governance instruments have a strong and/or weak influence on products’ and operations’ quality in the dairy industry context; in formal instruments have a strong and/or weak influence on quality, as a counterpart to formal instruments; and the integration of verified governance instruments positively influences the quality of products and operations. Practical implications –This paper offers several managerial and practical implications. The first is to encourage suppliers of primary inputs and milk producers to invest in the formal structure, primarily informal contracts with each other. The second implication suggests the relevance of creating different training and qualification courses with members fromal lorganizational levels. Third, there is a need for cooperatives, encompassing all industries, to consider several informal instruments, complementary to contracts and standards currently used for processes. Originality/value–Governance instruments can lead to desired supply chain outcomes, including those related to quality. Although previous supply chain studies have investigated the relationship between governance instruments and the supply chain, and quality management and the supply chain, studies on governance instruments’ influence on supply chain quality are limited.

CEF.UP – MaR Seminar/Webinar

Tuesday – April 2^nd , 2024 6:30 p.m. – 7:30 p.m. | Room 631 | Online

“Identifying Competitors in Geographical Markets Using the CSIS Method” (joint work with Xian Gu)

P. K. Kannan – Robert H. Smith School of Business at the University of Maryland (United States of America)

Abstract:

“Identifying the most relevant competitors in a geographical market is an important and necessary requirement for businesses with a significant offline presence, such as hotels, restaurants, and retail stores. In particular, the specific location of a business and the geographical density of potential competitors can be critical factors in determining the competitive structure. However, this task can be quite difficult when the potential competitive set is large, and the competition is asymmetric. In this study, we apply the Conditional Sure Independence Screening (CSIS) method to a system of demand functions for competitor identification. This method offers significant computational efficiency because it estimates a marginal regression for each potential competitor instead of estimating a full model consisting of all potential competitors. To validate the effectiveness of our method and explore the boundary conditions of its performance, we conduct extensive simulation analyses under different spatial data generating processes. We show that our CSIS method’s performance is superior to multiple other variable selection approaches in identifying true competitors and is robust under spatial misspecifications. Then we apply our method to hotel competition in two U.S. geographical regions and show how the competitive structure varies across geographical densities and market segments. Finally, we highlight how managers can use the results strategically and outline the potential of the method for other non-geographical applications.”

CEF.UP – MaR Seminar/Webinar

Tuesday – March 5^th , 2024 6:30 p.m. – 7:30 p.m. | Room 631 | Online

“Tackling the Hidden Gender Gap: Unveiling Discrimination in EU Recovery Strategies”

Maria Bastida Dominguez – Universidade de Santiago de Compostela – Faculty of Economics and Business Administration (Spain)

Abstract:

“This paper presents an analysis of the overlooked gender disparities in the European Union’s economic recovery plans, with a focus on Spain. The novel use of the input-output model in this study quantitatively reveals the gender gap inherent in these initiatives. A central part of the analysis is the examination of Spain’s National Action Plan, which, despite appearing genderneutral, inadvertently perpetuates gender inequalities. The study finds that the EU’s commitment to gender equality is not reflected in the actual implementation of recovery strategies, which tend to favour male-dominated sectors, marginalizing industries with higher female employment significantly affected by the pandemic. The use of the input-output model in this research positions it at the methodological forefront for addressing the gender gap in economic policy. The findings emphasize the discrepancy between policy intentions and actual implementation, highlighting the need for integrating gender-sensitive approaches into economic recovery plans to ensure equitable and inclusive post-pandemic recovery in the EU. Such integration is essential to ensure that post-pandemic recovery is not only equitable but also inclusive, effectively bridging the gap between policy and practice in the EU’s approach to economic recovery. ”

CEF.UP – MaR – ECO Seminar/Webinar

Friday – January 26^th, 2024, at 1:00 p.m. | Room 305| Online

“Necessary condition analysis (NCA) with archival data: backgrounds and illustration”

Jan Dul – Rotterdam School of Management, Erasmus University (Netherlands)

Abstract:

“Necessary Condition Analysis (NCA; Dul 2016, 2020, 2021) is an emerging method that is now used in many business and management research fields and beyond. NCA understands cause-effect relations as “necessary but not sufficient” and not as probabilistic causality. “Necessary” means that an outcome will not occur without the right level of the condition, independently of the rest of the causal structure (thus the condition can be a “bottleneck”, “critical factor”, or “constraint”). In practice, the right level must be put and kept in place to avoid guaranteed failure and to allow the outcome to exist. NCA can be used as a stand-alone tool or in combination with regression-based approaches (e.g., multiple regression analysis, structural equation modeling) or Qualitative Comparative Analysis (QCA). By adding a different logic and data analysis approach, for instance through the reuse of data with a necessity causal perspective, NCA adds both rigor and relevance to theory and data analysis and provides new possibilities for impactful publications.”

CEF.UP – MaR Seminar/Webinar

Thursday – November 2^nd , 2023 6:30 p.m. – 7:30 p.m. | Room 305 | Online

Publishing qualitative research in an ABS 4 management journal.

The example of the article “Translating healthcare research evidence into practice: The role of linked boundary objects”

Sara Melo – Queen’s Business School (QBS)

Abstract:

“Recent years have seen widespread interest in the process of evidence implementation and growth of implementation science. Whilst this work has drawn attention to the challenges and complexities of implementing evidence into everyday practice, for the most part, studies of implementation uphold the ideal of a linear ‘pipeline’ between research and front-line care. In contrast, this paper adopts a practice perspective on knowledge, and draws on science and technology studies concepts to identify how the socio-material environment contributes to the translation of evidence across multiple organisational and professional boundaries. Findings report on a qualitative case study of implementing fall prevention research evidence at a large teaching hospital in Portugal. Data is from forty-six in-depth semi-structured interviews with clinical and non-clinical staff.
The case highlights how linked boundary objects bridge temporally sequential boundaries between research and different practice communities, hence facilitating the translation of research evidence into everyday practice. The initial boundary object (the ‘Morse’ fall risk assessment scale) contributed to evidence being taken up by specialist nurses within the hospital, while a second boundary object (a pink patient wristband) engendered a change in practice of a wider network of actors. Nevertheless, the symbolic connection between the two linked boundary objects remained precarious, dependent on networks of interaction and communication. The study highlights the role of material objects in the ongoing translation of research evidence into everyday clinical practice.”