Figueiredo, A.S. and Luísa Helena Pinto (2021); “Robotizing shared service centres: key challenges and outcomes“, Journal of Service Theory and Practice, 31(1), pp. 157-178.
Figueiredo, A.S. and Luísa Helena Pinto (2021); “Robotizing shared service centres: key challenges and outcomes“, Journal of Service Theory and Practice, 31(1), pp. 157-178.