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Exploring the Interplay between Frontline Employees’ Humour Styles in Service Encounters

Exploring the Interplay between Frontline Employees’ Humour Styles in Service Encounters

Articles, Business Administration and Business Economics Marketing Accounting Personnel Economics

Oliveira, E. (2023). Exploring the interplay between frontline employees’ humour styles in service encounters. Journal of Marketing Management, 40:1-2, 129-150.

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