Proença, T. and H. Rodrigues (2021); “Empowerment in call centres and customer satisfaction“, Management Research: Journal of the Iberoamerican Academy of Management, 19(2), pp. 143-161.
Proença, T. and H. Rodrigues (2021); “Empowerment in call centres and customer satisfaction“, Management Research: Journal of the Iberoamerican Academy of Management, 19(2), pp. 143-161.