Proenca, T., A. Torres and A. S. Sampaio (2017); “Frontline employee empowerment and perceived customer satisfaction“, Management Research: Journal of the Iberoamerican Academy of Management, 15(2), pp. 187-206..
Proenca, T., A. Torres and A. S. Sampaio (2017); “Frontline employee empowerment and perceived customer satisfaction“, Management Research: Journal of the Iberoamerican Academy of Management, 15(2), pp. 187-206..