Empowerment in call centres and customer satisfaction
Proença, T. and H. Rodrigues (2021); “Empowerment in call centres and customer satisfaction“, Management Research: Journal of the Iberoamerican Academy of Management, 19(2), pp. 143-161.
Empowerment in call centers and customer satisfaction
Proença, T. and H. Rodrigues (2021); “Empowerment in call centers and customer satisfaction“, Management Research, 19(2), pp. 143-161.
Corporate hosts: The rise of professional management in the short-term rental industry
Cocola-Gant, Agustín, Jaime Jover, Luís Carvalho and Pedro Chamusca (2021); “Corporate hosts: The rise of professional management in the short-term rental industry“, Tourism Management Perspectives, 40, 100879.
Unlocking the black box: A comprehensive meta-analysis of the main determinants of within-region income inequality
Barros, D. and Aurora Teixeira (2021); “Unlocking the black box: A comprehensive meta-analysis of the main determinants of within-region income inequality”, Review of Regional Research, 41, pp. 55-93.
Screening the most highly cited papers in longitudinal bibliometric studies and systematic literature reviews of a research field or journal: Widespread used metrics vs a percentile citation-based approach
Pech, G. and Catarina Delgado (2021); “Screening the most highly cited papers in longitudinal bibliometric studies and systematic literature reviews of a research field or journal: Widespread used metrics vs a percentile citation-based approach“, Journal of Informetrics, 15(3), 101161.
Debt-performance relationship and firms’ international trade activities
Forte, R. and Andreia Botelho (2021); “Debt-performance relationship and firms’ international trade activities“, Managerial Finance, 47(4), pp. 487-505.
New economic geography: history and debate
José M. Gaspar (2021); “New economic geography: history and debate“, The European Journal of the History of Economic Thought, 28(1), pp. 46-82.
Is the relation between non-controlling interests and parent companies misleading?
Lopes, Ana Isabel, Isabel Costa Lourenço, Mark T. Soliman and Manuel Castelo Branco (2021); “Is the relation between non-controlling interests and parent companies misleading?”, Australian Journal of Management, 46(1), pp. 24-50.
The link between intellectual property rights, innovation, and growth: A meta-analysis
Neves, Pedro Cunha, Óscar Afonso, Diana Silva and Elena Sochirca (2021); “The link between intellectual property rights, innovation, and growth: A meta-analysis“, Economic Modelling, 97, pp. 196-209.
Assessing the double dividend of a third-generation environmental tax reform with resource substitution
Silva, Susana, Isabel Soares and Óscar Afonso (2021); “Assessing the double dividend of a third-generation environmental tax reform with resource substitution“, Environment, Development and Sustainability, 23, pp. 15145-15156.